Compliant with Quebec Law 25 • In effect since May 2025 • mondedusauna.com
Your privacy matters to us. At Monde du Sauna Inc., every barrel sauna we build reflects our commitment to care and transparency — and we apply that same standard to protecting your personal information.
1. Privacy Officer
In accordance with Quebec Law 25, Monde du Sauna Inc. has designated a Privacy Officer:
Monde du Sauna Inc.
12100, Côte-des-Anges, Mirabel (Quebec) J7N 2W3
info@mondedusauna.com
1 (514) 415-4510
2. Information We Collect
When you submit a quote request, we collect the following information:
| Information | Status | Purpose |
| Full name | Required | Identify you and personalize your quote |
| Phone number | Required | Confirm your request and schedule delivery/installation |
| Email address | Optional | Send your written quote |
| Postal address | Optional | Calculate shipping and installation costs based on your location |
| Message / comments | Optional | Understand your needs (model, heater, dimensions, site access) |
No payment and no credit card information is collected via this form.
3. How We Use Your Information
- Prepare and deliver a personalized quote for your barrel sauna
- Schedule delivery, assembly and installation by our Mirabel-based team
- Calculate shipping fees, applicable taxes and installation costs based on your location
- Manage your order, warranty and optional Sauna Care program
- Send sauna-related communications — with your explicit consent
- Improve our services using anonymous, aggregated statistics (e.g. page visit counts — no names, no addresses)
We never sell, rent or share your personal information with third parties for commercial or advertising purposes.
4. Third-Party Disclosure
- Delivery partners — name, address and phone number only, to coordinate delivery and installation
- Electrical subcontractors — if applicable, limited to information needed to schedule the electrical connection
- Technology providers — web hosting, transactional email (bound by contractual confidentiality obligations)
- Legal obligations — if required by law, court order or government authority
5. Retention Period
| Data Type | Retention Period |
| Quote requests without follow-up | 12 months after last contact |
| Confirmed orders | Duration of relationship + 7 years (tax obligations) |
| Warranty files | 3 years after delivery |
| Sauna Care program | Duration of program + 2 years |
| General communications | 24 months after end of relationship |
6. Data Security
Monde du Sauna Inc. implements appropriate security measures to protect your personal data:
- All data transmitted via HTTPS/TLS encryption across mondedusauna.com
- Access restricted to team members directly involved in your file
- Secure server storage with authentication and regular updates
- No payment or credit card data stored on our servers
7. Cookies & Tracking Technologies
| Category | Description | Consent |
| Essential | Navigation, security, forms | Not required |
| Analytics | Anonymized audience measurement (e.g. Google Analytics) | Required |
| Social / Advertising | Campaign tracking (e.g. Meta Pixel) | Required |
| Preferences | Selected language (FR/EN), session | Not required |
Manage your preferences via your browser settings or by writing to info@mondedusauna.com.
8. Your Rights — Quebec Law 25
- Access — view the personal information we hold about you
- Rectification — correct any inaccurate or incomplete information
- Erasure — request deletion of your data (subject to legal obligations)
- Portability — receive a copy of your data in a structured, commonly used format
- Withdrawal of consent — at any time, free of charge (see section 9)
We acknowledge all requests within 5 business days and respond within 30 days.
9. Withdrawing Consent
You may withdraw your consent at any time, free of charge. To do so, please write to us at:
To withdraw consent, please write to:
info@mondedusauna.com
Please include your full name, contact details, and the nature of your request. Processed within 30 days.
10. Consent — Quote Form
By submitting the quote request form, you expressly consent to the collection and processing of your personal information in accordance with this policy.
I have read and agree to the Privacy Policy of Monde du Sauna Inc. I consent to the collection and processing of my personal information for the purpose of handling my quote request. I understand I may withdraw my consent at any time by writing to info@mondedusauna.com.
Last updated: May 2025 • Monde du Sauna Inc., Mirabel, Quebec • Compliant with Quebec Law 25
